Refund policy
Returns
Refunds are available for eligible faulty or defective items reported within 14 days of delivery, subject to the conditions and requirements outlined below. For confirmed faulty items, our standard remedy is a free replacement. If you prefer a full refund instead of a replacement, you may return the faulty item at your own shipping expense, as explained below.
All sales are otherwise final. Please double-check the size guide on each product page before placing your order. We do not offer refunds or exchanges for changes of mind, incorrect sizing, or other circumstances not covered by this policy.
Our policy lasts 14 days from the delivery day of your purchase. If 14 days have gone by since delivery, unfortunately, we can't offer you a replacement or refund.
We are not responsible for anything that happens to the package after it has been marked as delivered.
If a package is deemed undeliverable due to the customer not being home, failure to pick up, or an incorrect or incomplete address, we do not accept returns or issue refunds in these cases.
However, we can reship undeliverable items at the customer's expense upon return, as per our policy on made-to-order products.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
If we can confirm that the item is damaged or otherwise faulty, you won't need to return the item if you accept a replacement; we will ship you a new one. To read more details about this, please check the "Exchanges" section below.
However, if you opt for a full refund instead of a replacement, you will need to send back the faulty item, and the shipping will be at your expense.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, in its original packaging, including the transparent plastic bag, and with the barcode stickers still attached to the garment.
To start a return, you can contact us at info@bdifferent.clothing.
Items sent back to us without first requesting a return will not be accepted. Please note that we cannot guarantee that we will receive your items and we cannot be held responsible for that.
You can always contact us for any return questions at info@bdifferent.clothing.
Refunds
We accept refunds for eligible faulty or defective items when the refund requirements in this policy are met. To be eligible for a refund, you will need to send us high-quality pictures and videos clearly showing the issue concerning your item/s.
Once we review the proof that you submitted concerning the faulty item/s, we will notify you of the approval or rejection of your refund.
If you are approved, you will then need to send us your item/s back. Once we receive and inspect the package, if everything looks in order, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If a package is deemed undeliverable due to the customer not being home, failure to pick up, or an incorrect address, we do not accept returns or issue refunds in these cases.
However, we can reship undeliverable items at the customer's expense upon return, as per our policy on made-to-order products.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at info@bdifferent.clothing.
Exchanges
We only replace items if they are defective. We do not do size exchanges.
If you need to replace your item, send us an email at info@bdifferent.clothing or contact us via chat. Since we only exchange items that are faulty, we will need you to send us high-quality pictures and videos clearly showing the issue.