Shipping policy
We ship in New Zealand and Australia at a flat rate of $25 NZD for orders until $272 NZD and free for orders above $272 NZD.
We ship in the USA, the UK, Europe, Canada, Japan, and Brazil at a flat rate of $30 NZD for orders until $272 NZD and free for orders above $272 NZD.
For EFTA countries (Iceland, Liechtenstein, Norway, Switzerland), we ship at a flat rate of $20 NZD for orders until $345 NZD, and free for orders above $345 NZD.
For every other country, we ship at a flat rate of $38 NZD for orders until $413 NZD, and free for orders above $413 NZD.
At the moment, we cannot ship to the following countries:
- Crimea, Luhansk, and Donetsk regions in Ukraine
- Russia
- Belarus
- Ecuador
- Cuba
- Iran
- Syria
- North Korea
We strive to deliver our items in 4-7 business days, starting when the package leaves our warehouse. Once the order is shipped, you will receive an e-mail containing the tracking number and the courier carrying your order. But, feel free to contact us for any support regarding your order.
We have fulfillment centers in the USA, Mexico, Japan, the UK, and Europe (Spain, and Latvia). Whenever possible, we use the fulfillment center closest to the location where you placed the order to guarantee the most efficient service.
At the moment we need to ship, we check which courier would deliver the package to the destination the fastest based on our statistics.
Note: Your shipment might incur customs charges, which we are never responsible for.