Refund policy

1. Right of Withdrawal (14-Day Cancellation Period)

In accordance with the EU Consumer Rights Directive, you have the right to withdraw from this contract within 14 days from the day on which your order was delivered. To exercise your right of withdrawal, you can inform us via email at info@bdifferent.clothing, through the contact form, or via the live chat on our website.

2. Strict Return Conditions & Depreciation Compensation Penalties

You have the right to examine and try on the garments to check the fit. However, the returned items must arrive at our warehouse in an impeccable, pristine, and resalable condition. If an item is handled beyond what is strictly necessary to establish its fit and characteristics, you are legally liable for its diminished value. We systematically enforce the following deductions during our structural inspection:

  • 100% Depreciation Deduction (No Refund): Applies to all garments that show clear signs of wear that go beyond a mere try-on, items that have been washed, or items returned with damage, stains (deodorant, makeup), pet hair, or clear third-party odors (perfume, cologne, smoke, laundry detergent).
  • Deduction for Tags & Labels: The original product tags, attached brand labels, and unique barcode stickers are considered essential components of the product's retail value. If they have been removed, detached, or damaged, the commercial value of the item is significantly reduced, and a depreciation deduction of at least 50% up to 100% will be deducted from the refund amount.
  • Packaging Restoration Fee: The inner transparent protective packaging (polybag) is strictly required for inventory processing. If this is completely missing or destroyed, a flat handling fee of €5.00 / 50 SEK for automated repackaging and ironing will be deducted from your final refund.

3. Return Costs

If you wish to return an item because you changed your mind, ordered the wrong size, or want to withdraw from the contract, you must bear the direct costs of returning the goods. We do not provide free or prepaid return labels for returns due to change of mind. You must send the items to our logistics center via a fully trackable, insured courier service. We cannot process refunds for packages that do not arrive or are lost in transit by your shipping provider; proof of shipping with tracking is strictly required.

4. No Exchanges (Size or Color)

We do not offer a direct exchange of sizes or colors. If you need a different size, color, or a different model, you must exercise your right of withdrawal by returning your original item to us for a refund in accordance with Point 3. Afterward, you can place a completely new order via our website. We cannot reserve or hold items in the warehouse for exchange requests. The customer bears the entire shipping costs for the return of the original item as well as the shipping fees for the new order.

5. Damaged, Defective, or Faulty Goods

If an item arrives damaged or if a structural manufacturing defect occurs over time during contractual and proper use, you must contact us at info@bdifferent.clothing and provide high-quality photographic and video evidence of the defect.

  • Remedy Procedure: Our primary remedy for proven manufacturing defects is to send a replacement item completely free of charge. If a suitable replacement is not available or cannot be delivered, a full refund will be granted.

6. Failed Deliveries, Refused and Unclaimed Parcels

If a parcel is returned to our fulfillment center because it could not be delivered due to an incorrect or incomplete address provided by the customer, because delivery was refused, or because the parcel was not collected within the applicable collection period from a pickup point or postal center, the order is not automatically cancelled.

  • Reshipment: We will hold your item at our fulfillment center and can reship it to you, subject to payment of the actual cost of the new shipment.
  • Additional Costs Related to Failed Delivery: Where a delivery failure results from an incorrect or incomplete address provided by the customer, a refusal of delivery, or failure to collect the parcel within the applicable collection period, any additional costs actually incurred as a result may be charged to the customer, to the extent permitted by applicable law.
  • Withdrawal: If you wish to exercise your right of withdrawal, this must be communicated in accordance with our withdrawal policy. Where the right of withdrawal is validly exercised, we will process the refund in accordance with applicable law, including the original standard delivery costs, subject to any exceptions provided by law.