Refund policy

1. Right of Withdrawal (14-Day Cooling-Off Period)

In accordance with the UK Consumer Contracts Regulations, you have the right to withdraw from this contract within 14 days from the day your order was delivered.

To exercise this right, you may notify us via email at info@bdifferent.clothing, use the contact us form, or use our website's live chat.

2. Strict Return Conditions & Value Depreciation Penalties

You have the right to inspect and try on garments to check their fit. However, returned items must arrive back at our facility in perfect, pristine, resalable condition.

If an item is handled beyond what is strictly necessary to establish its fit and characteristics, you are legally liable for its diminished value. We systematically enforce the following deductions upon structural inspection:

• 100% Depreciation for Unacceptable Condition (No Refund): A full deduction may apply where an item has been worn beyond what is reasonably necessary to establish its nature, characteristics, size or fit, or where it has been washed, damaged, stained (including deodorant or makeup), contaminated with pet hair, or has persistent third-party odors such as perfume, cologne, cigarette smoke or detergent. Any deduction will reflect the actual loss in value resulting from the condition of the returned item.
• Depreciation Related to Labels & Product Identification: Returned items should retain any original product labels, attached brand labels, product-identification labels and unique barcode stickers that were present when the order was delivered. Customers may handle and try on garments to the extent reasonably necessary to establish their nature, characteristics, size and fit, as they would normally be able to do in a physical store. If labels, identification elements or other original components are removed, detached or damaged, or if the item has otherwise been handled beyond what is reasonably necessary, we may deduct an amount corresponding to the actual depreciation in value and/or reasonable costs required to restore or recondition the item for resale.
• Packaging Reconditioning: Where the original protective packaging (polybag) was provided with the order and is missing, destroyed or no longer suitable for reuse, we may deduct the reasonable costs required to recondition, repackage or otherwise prepare the item for resale.

3. Return Shipping Costs

If you choose to return an item because you changed your mind, ordered the wrong size, or wish to withdraw from the contract, you must bear the direct cost of returning the goods.

We do not provide free or pre-paid return shipping labels for change-of-mind returns. You must ship the items using a fully trackable, insured courier service to our designated fulfillment center. We cannot process refunds for packages that fail to arrive or are lost in transit by your shipping carrier.

4. No Exchanges (Size or Color)

We do not offer a direct exchange of sizes or colors. If you need a different size, color, or a different model, you must exercise your right of withdrawal by returning your original item to us for a refund in accordance with Point 3. Afterward, you can place a completely new order via our website. We cannot reserve or hold items in the warehouse for exchange requests. The customer bears the entire shipping costs for the return of the original item as well as the shipping fees for the new order.

5. Damaged, Defective, or Faulty Goods

If an item arrives damaged, or a structural defect appears over time through standard correct usage, you must contact us at info@bdifferent.clothing with high-quality photo and video evidence of the fault.

• Remedy Process: Our primary remedy for verified manufacturing defects is to ship a replacement item completely free of charge. If a matching replacement is unavailable or cannot be supplied, a full refund will be issued.

6. Failed Deliveries, Refused and Unclaimed Parcels

If a parcel is returned to our fulfillment center because it could not be delivered due to an incorrect or incomplete address provided by the customer, because delivery was refused, or because the parcel was not collected within the applicable collection period from a pickup point or postal center, the order is not automatically cancelled.

• Reshipment: We will hold your item at our fulfillment center and can reship it to you, subject to payment of the actual cost of the new shipment.
• Additional Costs Related to Failed Delivery: Where a delivery failure results from an incorrect or incomplete address provided by the customer, a refusal of delivery, or failure to collect the parcel within the applicable collection period, any additional costs actually incurred as a result may be charged to the customer, to the extent permitted by applicable law.
• Withdrawal: If you wish to exercise your right of withdrawal, this must be communicated in accordance with our withdrawal policy. Where the right of withdrawal is validly exercised, we will process the refund in accordance with applicable law, including the original standard delivery costs, subject to any exceptions provided by law.